Disability Case Manager (Urgent and Interim Support) (CC13776)

We are seeking an experienced professional to lead the delivery of support for disabled students with urgent, time-critical and complex adjustment needs within our Disability Service. This role sits at the heart of the University’s approach to ensuring equitable access to learning and assessment, particularly where students require rapid, responsive support to avoid academic disadvantage.

You will play a key role in shaping how urgent adjustments are assessed and implemented, taking lead responsibility for our new Interim Disability Access Plan (DAP) process and working closely with academic departments, professional services, and external partners.

In this role, you will:

• lead and oversee the Interim Disability Access Plan (DAP) process, supporting students with urgent and time-critical adjustment needs
• use your professional judgement to assess complex situations and determine appropriate, proportionate adjustments
• work collaboratively with academic and professional colleagues to agree and implement effective support
• provide specialist advice on complex and exceptional adjustments (Level 3), contributing to high-level decision-making processes

Alongside this core focus, you will contribute to the wider Disability Service by supporting students through standard (non-urgent) advice and adjustment processes.

We are looking for someone who can demonstrate:

• a degree (or equivalent experience) and experience of supporting disabled students in a higher education or similar setting, including managing a caseload of complex or sensitive student cases
• the ability to apply professional judgement in complex and time-critical situations, balancing individual student need with academic requirements and institutional context
• a strong understanding of the student experience and the higher education environment, including the role and value of reasonable adjustments in enabling access to learning and assessment
• up-to-date knowledge of the legal, regulatory, and sector expectations relating to disabled student support, including equality legislation, anticipatory duties, and reasonable adjustment decision-making

You will also be able to:

• build effective working relationships and work collaboratively with academic and professional colleagues, providing clear, credible, and trusted advice
• communicate clearly and sensitively with a range of audiences, including students and colleagues, adapting your approach to different needs and situations
• identify and manage risk in complex cases, knowing when to escalate concerns and work in partnership with other services
• work flexibly and effectively within a busy service, organising and prioritising your workload to meet competing demands

This is an exciting opportunity to join a collaborative and student-focused team, where your expertise will directly shape student experience, influence institutional practice, and ensure that disabled students can fully participate in university life.

This is a fixed-term position for a period of up to 2 years.

For an informal discussion about the role please contact Steven Lawrence, Deputy Director (Student Access and Advice) at [email protected].

A basic DBS check will be required for this role.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Employee assistance services through Health Assured, including access to the Wisdom app
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Find out more about being at your best at Bath.

Closing Date: 09 Jul 2026

Department: Management, Specialist and Administration

Salary: £38,784 to £46,049

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